The fiber cut has been repaired.

---

We have a fiber cut in Cannelburg as of approximately 11:00 AM that affects dialup customers in Loogootee and Shoals. We have repair people on site. ETR (Estimated Time of Repair) is 1:00 PM.

Outage was completed successfully by 12:15 AM. All services have been verified to be running successfully.

There will be a planned outage tonight beginning around 11:00 PM to resolve issues with our core data server. The outage time should be brief.

Yesterday at approximately 3:15 PM we experienced a disk failure on our core data server. The problem was resolved and all services were restored by 7:30 PM. Sometime during the night more problems arose with the same server. They were resolved by 10:00 AM this morning.

We experienced a network outage from 8:00 PM to 10:30 PM on Saturday evening. Everything is now working correctly. We apologize for the inconvenience.

We are currently experiencing intermittent issues with our webmail service. Errors include IMAP dropped connection and etc. We are working on correcting the issue and should have it resolved soon.

RTC Support

On Oct 13 a network degradation occurred causing serious reduction in subscribed speeds. After troubleshooting it was found to be caused by rampant W32.Nachi worms from unpatched Windows2000 and WindowsXP machines. This was effectively ping flooding the RTC network and causing rippling outages, mostly on our wireless networks.

As of 4:30 PM Oct 14, 2003 the Nachi worm has been temporarily disabled by disabling ping requests throughout the network. At midnight on Oct 14 our core router will be upgraded to permanently disallow traffic from this worm and restore normal ping requests for trace routes and gamers.

On Friday, Aug. 29, at about 6:15 p.m., lightning struck our wireless equipment on our tower, taking down wireless internet service for all of the Washington area. New equipment was installed on Saturday morning at 8:30 a.m. and service was re-established by 9:00 a.m.

If you are a wireless internet customer and are still having trouble connecting, please contact our Internet Help Desk at 486-3211 and leave us a message.

We installed an significant upgrade to Spamhunter the weekend of June 15th. Users should now see .2% of junk mail in their inbox with only .05% false positives. This means that junk email (including image only advertisements) should be almost completely gone from a users Inbox with only a very, very small chance of a message not being junk email.

Happy emailing! :-)

** 12:20 All systems back up. Move was a success!

---

** 11:59 Shutdown services...back online around 12:30

---

Phase II of our server upgrade will occur tonight. Last night's move was so successful that total down time was only about 30 minutes. Tonight should be no different. The following services will be down from 11:00 PM tonight until about 12:00 AM (hopefully sooner):

• outbound email
  
• inbound email
  
• RTC Webmail
  
• Personal web pages
  
• most hosted domains
  
• webpage publishing
  

The following services will NOT be affected:

• web surfing (including dns resolution)
  
• RTC core website and services
  
• offsite webmail programs (ie, Hotmail, yahoo, excite, etc..)
  

Check back here for updates on when the job is comlete.

** 1:10 Back online and all is normal.

---

** 12:39 mail and personal web services down till data move is finished.

---

** 11:45 Started syncing data around 6:00. Almost finished. Shutdown of mail and web services is expected a little after midnight.

---

There will be a partial network outage tonight so we can enlarge the storage space on our main internet server. The following services will be down from 11:00 PM tonight until about 7:00 AM (hopefully much sooner):

• outbound email
  
  
• inbound email
  
• RTC Webmail
  
• Personal web pages
  
• most hosted domains
  
• webpage publishing
  

The following services will NOT be affected:

• web surfing (including dns resolution)
  
• RTC core website and services
  
• offsite webmail programs (ie, Hotmail, yahoo, excite, etc..)
  

Check back here for updates on when the job is comlete.

We are currently experiencing a total network outage on all RTC Networks. We are working on the problem and should have it resolved soon.

Things have been running smoothly now for several hours. The problem has been resolved.

At 4:00 am this morning we started experiencing problems with a couple of spans and our hypercards. We are currently trying to fix it.

At 2:00 on Saturday the problem was resolved.

We are currently experiencing complete loss of internet connectivity. The problem is in Sprint Land. The Sprint NOC is aware of the problem and is working on it.

UPDATE: 10:55 A.M - Sprint has resolved the issue. That was nice and quick.

We had to open the floodgates one last time last night to allow backed up email to be delivered. We now have two machines handling mail flow. Inbound mail is being filtered by our new dual 2.2GHz Xeon system and outbound mail is being filtered by our old dual 512 MHz PIII system. With the new configuration, mail flow can maintained without problems, even if we do get plowed by spammers. Happy emailing!

Spammers blasted us again last night. We have a huge backlog of emails. We have turned off virus scanning to compensate and to work through the backlog faster. The new hunter machine arrives next week. Expect delays in excess of one or two hours.

UPDATE 16:08 7/11 - Still backlogged. Turned off filtering AND scanning to push them through. Probably 5:00 or 5:30 PM before things are back to normal. Until another damn spammer hits us with a ton of email. Come on tuesday...

Spamhunter is currently backlogged due to a problem we are tracking. Inbound and outbound mail delivery will be delayed by at least an hour.

Update 11:27 - The slowdown was caused by an unusually massive amount of mail from spammers during the night last night. Nothing can be done to prevent this, unfortunately but we are looking at ways to speed up recovery from these type of incidents. In the meantime, it will probably be tonight before the delivery delays go away.

Due to a problem with Spamhunter, email that was delivered between the hours of 8:00 PM June 18, 2002 and 8:20 AM June 19, 2002 was not correctly marked as Junk Mail and was delivered normally without being scanned. We know what the problem was and it should not happen again. In addition, whitelists and virus scanning management have been repaired. All features of SpamHunter are back online now.